#help you everytime

Q1. Which countries do you ship?

We are shipping worldwide

Q2. Do you provide order tracking?

Yes we do provide order tracking

Q4. How taxes are collected?

All prices listed are inclusive of VAT, meaning that taxes are calculated and collected as part of the displayed product price and no additional taxes are assessed at checkout.

Q5. What is your return policy?

Return & Refund on items is accepted within 14 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. To return an item email us at orders@lenovatech.com

Late Returns

Any item returned after 14 days of receipt is not eligible for a refund.

Items Not Eligible for Return

Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.

Exchanges

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed.

Q6. How & when will I receive a refund?

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for a refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price.

Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

Q7. I want to collaborate or sell my product on your website

We welcome sellers & individuals who want to sell their products using our platform. We only take 20% as a referral fee on each unit sold through our website & any of our platform.

Email us at admin@thecruzy.com & share your product specifications.

Still question?

Contact our super friendly support team, you should be able to recieve a response in 24 to 48 business hours.

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